Hug Your Haters: How To Retain Customers By Embracing Complaints

Hug Your Haters: How To Retain Customers By Embracing ComplaintsWith smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before.

However, haters aren’t your problem, ignoring them is!

In this eye-opening workshop replay, Jay Baer, founder of the leading strategy consulting firm Convince & Convert, reveals brand-new, proprietary research into why and where your customers complain and why the rise of customer complaints is actually an enormous opportunity. This is the subject of Jay’s new book, Hug Your Haters: How to Embrace Complaints and Keep Your Customers.

So, if you feel like there are more complaints than ever, and that you’re spending more time and money dealing with negativity and backlash, this webinar will help you embrace complaints, put haters to work for you, and turn bad news into good.

CLICK HERE to take the “Hug Your Haters: How To Retain Customers By Embracing Complaints” Online Workshop, right now!

About the Presenter:
Jay Baer is the world’s most retweeted person among digital marketers. He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books who travels the world helping businesspeople get and keep more customers. Jay has advised more than 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the FORTUNE 500. He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service. His Convince & Convert Media division owns the world’s #1 content marketing blog, the world’s top marketing podcast, and many other education resources for business owners and executives

About the Host:
Steve Jarriel serves as the webinar producer and host for SCORE Association. Prior to joining SCORE, Steve was a TV reporter & anchor, turned “netpreneur” with a specialty in online video marketing. As a consultant who has advised many small-business owners, Steve brings an entrepreneurial perspective during the discussions and exchanges in SCORE LIVE webinar series.