Create A Winning Customer Experience

Customer experience isn’t confined to what happens in your store. Every interaction customers have with your business can impact the way they feel about you. So how can you make every interaction meaningful? During this SCORE online webinar replay, Nina Hoy, Senior Content Strategist at Deluxe, will show you: What customer experience really is Why…

9 Secrets for Retail Success

It’s not enough to just know how to survive in today’s ever-changing retail environment, but how to thrive. During this online webinar replay, retail expert Ritchie Sayner will walk you through the essential steps for retail success and more. Topics covered include: How to build customer loyalty The benefits of empowering your staff How to…

Improve Your Email Marketing with Automation

While newsletters and one-off campaigns are an important part of your email marketing strategy, to get the most out of your email marketing you should be taking advantage of automated email campaigns. Automated emails that are triggered off of a user’s actions are timely, personalized, and relevant. During this online webinar replay we will look…

Can Your Business Keep Up With Today’s Customers?

With social and mobile technologies changing, businesses and customers interact differently, too. Customers are more sophisticated and knowledgeable than ever, but many small businesses don’t know how to adapt and keep up. Join Laurie McCabe for this online webinar replay to discover: How and why customer expectations are changing Implications and challenges for small businesses…

Hug Your Haters: How To Retain Customers By Embracing Complaints

With smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before. However, haters aren’t your problem, ignoring them is! In this eye-opening workshop replay, Jay Baer, founder of the leading strategy consulting firm Convince & Convert, reveals brand-new, proprietary…

Attracting Great Customers is Worth the Effort

Good customers can help a small business survive, but great customers can help a small business thrive. These are the buyers who choose a small business not just for its products or services, but for the extra value they receive. Their choice is not driven solely by price; when great customers like what they’re getting,…