Create A Winning Customer Experience

Customer experience isn’t confined to what happens in your store. Every interaction customers have with your business can impact the way they feel about you. So how can you make every interaction meaningful? During this SCORE online webinar replay, Nina Hoy, Senior Content Strategist at Deluxe, will show you: What customer experience really is Why…

9 Secrets for Retail Success

It’s not enough to just know how to survive in today’s ever-changing retail environment, but how to thrive. During this online webinar replay, retail expert Ritchie Sayner will walk you through the essential steps for retail success and more. Topics covered include: How to build customer loyalty The benefits of empowering your staff How to…

Build a Relationship – A Guide to Effective Customer Communication Through Video, Text and Email

Your customers are the most important part of your business, and effective communication is a key component to connecting and building relationships with them. Michael Skigen will cover how to effectively use video, email and text to strengthen and grow your customer relationships, and better your business by doing so. By attending this online webinar…

Improve Your Email Marketing with Automation

While newsletters and one-off campaigns are an important part of your email marketing strategy, to get the most out of your email marketing you should be taking advantage of automated email campaigns. Automated emails that are triggered off of a user’s actions are timely, personalized, and relevant. During this online webinar replay we will look…

Can Your Business Keep Up With Today’s Customers?

With social and mobile technologies changing, businesses and customers interact differently, too. Customers are more sophisticated and knowledgeable than ever, but many small businesses don’t know how to adapt and keep up. Join Laurie McCabe for this online webinar replay to discover: How and why customer expectations are changing Implications and challenges for small businesses…

5 Pillars Of A Facebook Business Page That Rocks

Growing your business on Facebook isn’t as easy as it looks. In this online webinar replay, we’ll dig into some of the top Facebook features including proper setup, design, layout, Facebook Instant Messenger and even Facebook boosted posts. Facebook business pages can help you grow your small business by: Connecting with your ideal customer Generating…

Boost Sales and Profits with a CRM

You’ve probably heard that using customer relationship management (CRM) software can increase sales. But how? In this online webinar replay, nationally-recognized CRM expert Gene Marks draws from his experiences advising more than 600 companies who use CRM applications. He covers the following topics that will help boost sales – and profits – with a CRM:…

Hug Your Haters: How To Retain Customers By Embracing Complaints

With smartphones providing the means – and social media providing the outlet – critics (“haters”) can now express their displeasure faster and more publicly than ever before. However, haters aren’t your problem, ignoring them is! In this eye-opening workshop replay, Jay Baer, founder of the leading strategy consulting firm Convince & Convert, reveals brand-new, proprietary…